FAQ – Chatbot guides


Where does the Fantasy Safari Tour start?

You may do the Fantasy Safari tour in any order of stops you wish. Stop 1 starts at the Mercat Cross which is the junction of High Street and Cross Wynd. It is shown on the map below.

Map detail with number 1 in Mercat Cross

Where does the Dunfermline’s Mysteries Tour start?

You may do the Dunfermline’s Mysteries tour in any order you wish. Stop 1 starts in the Old Abbey Burial Ground (Graveyard) just inside the main entrance from Maygate. It is shown on the map below.

Detail of map showing number 1 with Dunfermline Abbey and Shrine of St Margaret

I have the Messenger App, how do I start?

Go to ChatBot and select ‘Start Messenger’

You will be given the choice to ‘Continue’ to Facebook. If you have Messenger App it will open automatically and you can type ‘Hello’ to get started.


I do not have the Messenger App, how do I start?

The Messenger App is required to take the Fantasy Safari or Mysteries Tours. You will find the App in Play Store and App Store for free. It is linked to your Facebook which helps us personalise the experience. The information shared on the tour is not used for any marketing or further contact purposes.


Do I need to have headphones to do the Messenger chatbot tours?

No, these tours are about looking. The Fantasy Safari is a hunt for animals and plants after we have given you some clues. The Mysteries will take you to a point and share some true or maybe untrue stories about the location.


Do I have to do the whole Tour?

The tours are designed for your convenience, giving you control where and when to use them. You can leave the tours at any time by closing the Messenger App, you can restart at the same place by going back to the Chatbot website.


If I want more information on a subject, where can I find it?

Writing these tours revealed a huge amount of information which is online and in nearby museums, libraries and archives. You can find a list of some of the free resources discovered at our Further Information. You can contact us @GoDunfermline on Facebook and Twitter or send us an email DunfermlineTours@gmail.com


How much for the Tours cost?

FREE 😃 If you enjoy them please tell your friends and share your experience on Facebook or Twitter tagging #GoDunfermline. Share the stories far and wide.


How can I use the tour?

You will need a smart device with a web browser like Chrome, Safari, etc. The Tours are on a website. You will also need Messenger App which can be downloaded from Play Store and App Store for free and links to your Facebook account. As long as your device runs a recent version of iOS or Android the website will show. Go to Dunfermline.Tours/chat-guide/ to get started.


Is there an App?

The Messenger App is required to take the Fantasy Safari or Mysteries Tours. You will find the App in Play Store and App Store for free. It is linked to your Facebook which helps us personalise the experience. The information shared on the tour is not used for any marketing or further contact purposes.


Who paid for this?

Dunfermline is a wonderfully friendly place, we hope you will discover this in the shops, restaurants and other places you visit. Local heritage partners, residents, volunteers and businesses have contributed to these tours because they want visitors and residents to have a great experience and leave with a new sense of pride about Dunfermline’s past, present and future. Please see the list of thank yous and credits for more details.


I’ve done the Tour – what’s next?

There are seven other free Digital Tours you can do immediately, they are listed at Dunfermline.Tours We also offer a free Welcome Walk weekly in the winter and Monday to Saturday in the spring and summer. If you would like to visit a local venue or stop for some food, we have some suggestions in the vicinity at the Stops and also a webage with other local suggestions of what to do next.


What other Tours are there?

All tours can be found at Dunfermline.Tours ; St Margaret’s Journey, International Connections, Dunfermline’s Mysteries, Fantasy Safari (families), Dunfermline’s Soundtrack, Wellbeing in the Park, Bruce Street and Right Royal Toun. 


How can I start the Tour

Dunfermline.Tours/chat-guide/


Where is Dunfermline?

We are just the other side of the UNESCO World Heritage Forth Bridge 🚂Here’s the centre point of the town. Glasgow is under an hour away by 🚙. In 20 minutes we can be at Edinburgh Airport 🛬 and in Edinburgh’s centre in 30 minutes. If you are aware of What3Words map then our Mercat Cross is at: define.memo.poet

Map showing Dunfermline and location to Edinburgh, Glasgow and Stirling

How do I get to Dunfermline

Look at Traveline Scotland.


Where does Welcome Walk begin

On the High Street, opposite Brian Beveridge Butcher Shop beside the grass area known as Gap Site. 10:30am on Monday to Saturday April to October and 10:30am on Wednesdays November to March. What3Word address alien.funny.ants or Google Map


What shops or restaurants can I visit for more information?

If you are looking for more animal adventures, and maybe others would like a coffee, The Ceramic Cafe has dragons, unicorns and all sorts of shapes to paint to remember your time visiting Dunfermline. There’s also indoor ball pit, coffee and cakes. The Peacock Room in Pittencrieff Park are family-friendly and offer beautiful views of nature and outside seating.

For those seeking more mysteries pop into the Little Shop of Heroes on Maygate for the graphic novels, comics and unusual gifts.


If it is raining where can I get shelter?

Dunfermline has many options to keep dry on the unusually inclement days. At the top of the High Street is the Kingsgate Shopping Centre, familiar shops with local traders selling fruit and veg, bread, sweets and soaps often available. The restaurants, cafes, pubs and hotels offer food and drink of all sorts. A range of traditional, crafty, modern or themed are all around the town. If you want to stimulate the mind further there’s Fire Station Creative with its regular exhibition changes and cafe, museums and galleries in the heritage quarter and for a full family experience The Ceramic Cafe has a ball pit, ceramics to paint and cakes to eat, a short walk away. All can be found at our partner page.


Did I hear you have a Snapchat Lens?

Yes, we have a wonderful animation showing why North and South Queensferry were named. You need:

  • £20 Bank of Scotland note OR Look at Stop 11 on Royal Tour
  • Scan the Snapcode below to host the lens for 48 hours
  • Select lens and look at £20 note through the lens

What do you see?

Snapchat filter lens trigger called Queensferry X-ing by Graeme Sutherland
Queensferry Crossing Snapchat Lens

What are the other tours about?

Listen to these short audio promotion of the first digital tours. We have since added Historic Bruce Street which is a look at one of Dunfermline’s oldest towns. The final tour added – Wellbeing in Pittencrieff Park – is a tribute to the wonderful green space at the bottom of the High Street. Activities to get involved with nature and connecting mind and body.

St Margaret’s Journey – an introduction to Dunfermline’s Saint
Dunfermline’s Digital Tours: International, Royal and Music links

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